Refund & Cancellation Policy
Effective Date: October 2, 2026 | Website URL: https://www.wallvibe.co.in
Thank you for subscribing to WallVibe Pro. We value customer satisfaction and strive to provide high-quality digital wallpapers and premium services. This Refund & Cancellation Policy outlines the conditions under which refunds and cancellations are processed.
1. Payment Processing
Our online payments and transactions are processed securely through Razorpay. All payment data is encrypted and handled in compliance with industry-standard PCI-DSS security guidelines.
2. Subscription Cancellation
You can cancel your WallVibe Pro subscription at any time directly through your account dashboard. Upon cancellation:
- Your subscription will remain active until the end of your current billing period (monthly or annual).
- You will not be billed for any subsequent renewal cycles.
- You will retain access to Pro features until the expiration date of your current billing period.
3. Refund Eligibility (14-Day Money-Back Guarantee)
Because WallVibe provides immediate digital access to downloadable digital artwork and wallpapers, we offer refunds under the following reasonable conditions:
- Initial Purchases: You may request a full refund within 14 days of your initial subscription purchase if you encounter technical difficulties accessing wallpapers or are not satisfied with the service.
- Accidental Renewals: If your subscription renewed and you intended to cancel, please contact us within 48 hours of the renewal charge.
- Technical Faults: If a persistent technical issue prevents you from downloading wallpapers and our support team cannot resolve it within a reasonable timeframe, you will receive a full refund.
4. Non-Refundable Situations
Refunds will not be issued in cases of abuse, including:
- Accounts that have downloaded a disproportionately large volume of wallpaper assets prior to requesting a refund.
- Accounts terminated due to a breach of our Terms of Service (such as redistribution or commercial unauthorized reuse).
5. How to Request a Refund
To request a refund, please reach out to us with your registered email and Razorpay payment ID / receipt:
- Via our Contact Us page.
- Or via email directly to support@wallvibe.co.in.
Approved refunds are processed back to the original payment method within 5-7 business days.